Returns
WEBSHOP REFUNDS
*Please note that only webshop purchases can be refunded. Unique art and inquiry pieces cannot be exchanged or refunded.
Our webshop return policy allows returns within 14 days of receiving your order. To initiate a return, please contact us at shop@olivergustav.com.
Returns should be sent or delivered to:
Studio Oliver Gustav
Kastelsvej 18
2100 Copenhagen Ø
Denmark
To be eligible for a return, the item must be returned in the same condition as received and, where possible, in its original packaging. If the item has been used or handled in a way that reduces its value, this may be deducted from the refund.
Gift cards cannot be returned or refunded.
To complete your return, we require a receipt or proof of purchase.
You are responsible for the shipping costs when returning an item.
Original shipping costs are non-refundable, except where required by applicable consumer law. For customers within the EU who exercise their statutory right of withdrawal and return the entire order, the original standard shipping cost will be refunded in accordance with EU consumer law.
If only part of an order is returned, the original shipping cost is not refunded.
We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items sent without tracking.
Once your return has been received and inspected, we will send you an email confirming receipt and notify you of the approval or rejection of your refund.
If approved, your refund will be processed to the original method of payment within 14 days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at shop@olivergustav.com.
SALE & ARCHIVE SALE ITEMS
Sale and Archive Sale items are final sale and cannot be returned, exchanged or refunded, except where a statutory right of withdrawal applies under applicable consumer law.
GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of the approved return.
If the item was not marked as a gift when purchased, the refund will be made to the original method of payment.
CUSTOMS, DUTIES & REFUSED SHIPMENTS POLICY
Customs & Import Charges
For orders shipped outside the EU, customs duties, import VAT and any other import charges are the responsibility of the customer. We have no control over these charges and cannot predict their amount.
Refused or Unclaimed Shipments
Customers are responsible for providing correct delivery and contact information and for accepting or collecting their shipment.
If a customer refuses a shipment, does not collect it, or delivery cannot be completed due to customs duties, taxes or any other circumstances attributable to the recipient, and the shipment is subsequently returned to us:
- The original shipping cost will not be refunded, except where otherwise required by applicable law.
- Any return shipping costs, handling fees, customs fees or carrier charges incurred by Studio Oliver Gustav may be deducted from the refund, where permitted by applicable law.
- If the total return and handling costs exceed the amount otherwise refundable, no refund will be issued, where permitted by applicable law.
If the customer wishes to have the order shipped again, a new shipping charge will apply.
Right of Withdrawal
Refusing or failing to accept or collect a delivery does not in itself constitute a valid exercise of the right of withdrawal. To exercise the right of withdrawal, the customer must notify Studio Oliver Gustav and follow our return procedure.